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Saying customer service and delivering a true five-star experience
are two different things in today's changing consumer environment.
We have to understand our customer from the way we communicate,
handle our transactions, and continue to nurture after the sale.
Customer service by definition is the provision of service to
customers before, during and after a purchase. The perception of
success of such interactions is dependent on agents "who can adjust
themselves to the personality of the guest." Jeff will show you the
high-level strategies in very simple formats to connect, nurture,
and truly retain your customers for life.